At Rates Finder, we are committed to providing exceptional service. If you are dissatisfied with any aspect of our service, we want to hear from you so we can make things right.

How to Lodge a Complaint

You can lodge a complaint by emailing our resolution team directly at info@ratesfinder.pro. Please include your full name, contact details, and a detailed description of your concern.

Our Resolution Process

• Acknowledgement: We will acknowledge receipt of your complaint within 24 business hours.
• Investigation: Our team will impartially review the circumstances surrounding your complaint.
• Resolution: We aim to resolve all complaints within 14 days and will provide you with a written outcome.

External Dispute Resolution

If you are not satisfied with our internal resolution, you may have the right to escalate the matter to the Australian Financial Complaints Authority (AFCA), depending on the nature of the complaint involving our partner institutions.